Get a new HMIS account |
- Complete the HMIS Basic Navigation Training Series. Details on how to enroll in trainings are on our New User Training Page.
- Once you have completed the HMIS Basic Navigation Training Series, we will automatically receive your information and queue you for processing a new HMIS account.
- Once your account is processed, you will be sent an email with your new HMIS account information. It may go to your Spam/Junk Mail folder so please be sure to monitor it.
* If you need an expedited issuing of your HMIS account or want to check up on the status of your account processing,
please submit a ticket to HMIS Support. Include the following:
- First and last name
- Email address you used to register in the Centralized Training Academy (CTA)
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Reactivate my HMIS account (says the account is inactive when I try to login)
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Recall the last time you logged into your HMIS account and follow the instructions for your specific case below
Case 1: I last logged into my account within the last 90 days.
- Submit a ticket to HMIS Support asking for your account to be reactivated.
- HMIS Support will reactivate your account and inform you with a response to your ticket.
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Immediately log into your HMIS account. This returns it to the Active state.
- IMPORTANT: If you don’t log into your account on the day you receive the response, the system will automatically deactivate your HMIS account again at midnight
- (If you did not log in on the day you received the response) Respond to the ticket asking to be reactivated again
Case 2: I last logged into my account more than 90 days ago.
- Enroll in and complete a HMIS Basic Navigation Training Series "RETAKE" course.
- Submit a ticket to HMIS Support asking for your account to be reactivated.
- HMIS Support will reactivate your account and respond to your ticket with your temporary login password
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Immediately log into your HMIS account. This returns it to the Active state.
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IMPORTANT: If you don’t log into your account on the day you receive the response,
the system will automatically deactivate your HMIS account again at midnight.
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(if you did not log in on the day you received the response) Respond to the ticket asking to be reactivated again
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Unlock my HMIS account (says my account is Locked when I try to login)
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- Wait for 1 hour, then try to log in again. Be sure to double-check you are accurately entering your correct username and password.
- If that was unsuccessful, try to reset your HMIS password.
- If that still does not work, submit a ticket to HMIS Support requesting your account to be unlocked and password reset.
- HMIS Support will reply to your ticket when your account has been unlocked/password reset.
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Reset my HMIS account password (I forgot it)
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Follow these instructions to reset your HMIS password yourself.
- Be sure to enter the email address you registered your HMIS account with on the Reset Password screen
- If that still does not work, submit a ticket to HMIS Support requesting your password to be reset.
- HMIS Support will reply to your ticket when your account password has been reset.
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I changed employers and want a new HMIS account with my new employer
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Update your Centralized Training Academy (CTA) account to your new email address at your new employer.
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If you do not remember your password to your Centralized Training Academy (CTA) account,
submit a ticket to HMIS Support requesting help in updating your Centralized Training Academy account.
- Include your prior employer name and the email address you were using at that employer.
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Submit a ticket to HMIS Support from your new email address at your new employer, requesting a new HMIS account with your new employer.
- Include your prior employer name and the email you were using at that employer. (You might be exempted from re-training requirements depending on how recently you were active in your previous HMIS account.)
- HMIS Support will respond to your ticket with follow up steps.
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